Please check our Frequently Asked Question (FAQ) below prior to contacting us for assistance. Chances are your question is answered below. However, should you have any further questions, please feel free to contact us here.
Q: Do you have a retail store?
A: At this time, Panoramic Shop sell online only. We do not have a retail store or showroom. Our office is not open to the public.
Q: Do you accept Cash on Delivery (COD)?
A: Yes we have Cash On Delivery (COD) payment, for the meantime we allow COD payments in Olongapo City and Subic Bay Freeport Zone Area. We will open our COD in other places in Luzon.
Q: Which part of the Philippines you sell your items?
A: As of now we are only open for Luzon Area. We are still working to extend our operation in other parts of the Philippines.
Q: How do I place an order?
A: Add to cart the item(s) you wish to buy and proceed to checkout. A step-by-step process will guide you through checkout. Enter your complete billing/shipping details and you will receive an order confirmation and payment instructions in the email address you supplied. Your order will be processed and shipped after we confirm your payment.
For Local Deliveries our shipping cut-off from Mondays to Saturday is 5pm. Orders and Deliveries that didn't make it our cutt-off date and time will be processed on the next day. If we received and confirmed your payment before the cut-off time, we will pack and ship out your order to the courier that day. If after the cut-off, your order will be shipped out the following business day. We do not ship out packages on Sundays and holidays. For assistance on how to order, you may contact our number, (047 250-2917) or our email firstname.lastname@example.org / email@example.com.
Q: After you ship out, how long will I receive my item(s)?
For Local Deliveries please expect 1-2 hours of delivery time due to COVID-19. If you encounter any delays feel free to email us at firstname.lastname@example.org / email@example.com, Facebook Page: Panoramictrip.
Q: Do you have Minimum Orders?
Yes. For Local Products and Delivery, our minimum is Php 200.00 total orders. For Manila Products and Delivery, our minimum is Php 500.00 total orders. For Provincial Products and Delivery, our minimum is Php 500.00 total orders.
The courier will deliver your package 1-2 business days for Metro Manila addresses, 2-4 business days for provincial addresses. A business day does not include Sundays, holidays, and the day the package is shipped out. There are no deliveries on Sundays and holidays.
Please note that we are not responsible for delay due to fortuitous events such as typhoon, flooding, civil unrest, offloading of packages from plane, etc., and in case the address you provided is incomplete, cannot be located, or is out of the courier's delivery zone. If you need to receive your package on a certain date and are not sure if it will reach you on time, kindly contact us for estimate. We do not accept rush orders, i.e., delivery of package on the same day you made payment.
Q: Do you accept rush deliveries or special arrangements when my package will be delivered?
A: We do not accept rush deliveries and special arrangements as to the exact time your package will be delivered. As we only enlist the services of third-party couriers, we cannot guarantee that your package will arrive in any particular time frame. Moreover, we have no control over weather-related or natural disasters and, as such, we cannot guarantee timely delivery during these unforeseen circumstances.
Q: What methods of payment are accepted?
A: As of the meantime, we only accept payments through debit or credit card via PayPal, or through your PayPal Account and Cash On Deliver for Local Deliveries.
Q: Do you accept credit or debit card payments?
A: Yes. If you wish to pay using your credit or debit card, just click "Check out with PayPal". You don't need a PayPal account. PayPal is our credit/debit card processor.
Q: Does your site have live inventory?
A: Yes, our site has live inventory of our products. We try our best to maintain an up-to-date inventory system. However, it does not mean our system is perfect. Should an item you ordered turn out to be out of stock, we will refund your payment.
Q: How will I know if an item is available?
A: Add to cart the item you want. If it is available, you will see the an "Add to Cart" button and can add the item to cart. If the item is not available, our system will show you an "Out of Stock" image.
Q: How much is the shipping charge?
A: For Manila Area we charge a flat rate of Php 80.00, for Provincial Area we charge a flat rate of Php 50.00 and for Local Delivery we charge a flat rate of Php 25.00.
Shipping & Delivery rates may change.
Q: Can we choose the courier company you will use for our package?
A: Unfortunately, no. We have tie-ups and business relationships with the courier companies we use. As such, we get to choose the one we trust and are comfortable working with.
Q: What areas are considered Metro Manila destinations? What are considered provincial destinations?
A: The following cities are considered as Metro Manila destinations:
Caloocan City City of Manila Paranaque Quezon City
Las Pinas City Marikina Pasay City San Juan
Makati City Muntinlupa Pasig City Taguig
Malabon Navotas Pateros Valenzuela
All other cities or municipalities are considered as provincial destinations.
Q: How can I check my order status?
A: Click on the Order Status link found on the top page. You may also click My Account and sign in to view the status of your order. If you have any questions, please feel free to contact us.
Q: How can I track my package?
A: After your order is shipped out to the courier usually in the late afternoon, our system will update your order status to "Shipped" and email you the tracking number provided by the courier. If you cannot find that email in your inbox, please check your spam folder as sometimes our emails are routed there. You can also log in to your account to view tracking information. To track the delivery status of your package, click this link. https://www.shop.panoramictrip.com/pages/order-lookup
We do not send order updates via SMS or text messages. Please ensure that the email address you provided us is valid and working so that you can receive updates on your order.
Q: Why can't I track my package?
A: Please note that you cannot immediately track your package on the day the package is shipped out. The tracking details in couriers' websites are usually updated the following business day, and can take up to 2 business days for some provincial areas. We are not responsible for any delay and inaccurate updates in their websites. There are some isolated instances when our customers have already received their packages but the tracking is yet to be updated.
Q: What happens if I supply a wrong address?
A: Changes in shipping address after your order has been shipped may result in delay and additional charges. Please advise us as soon as possible so we can immediately correct your shipping address. We are not responsible for losses if your package is delivered to the wrong address you have supplied.
Q: Is there a way to know your promotions and future products you plan to sell?
A: You may subscribe to our Newsletter. We send via email information on current promotions, new arrivals and future products we plan to sell.